Help & Support

Welcome to Mauj Tv Support.

We are here to help you with questions, technical issues, account-related concerns, subscriptions, payments, and other problems you may experience while using the Mauj Tv website or application.

1. Account & Login Support

If you are having trouble creating an account, logging in, or accessing your account, please check:

• Make sure you are using the correct registered email address or phone number.

• Check that your internet connection is working properly.

• Make sure you are using the latest version of the Mauj Tv application.

• If you have forgotten your login details, use the available account recovery or password reset option.

• Contact our support team if you are still unable to access your account.

2. Subscription Support

If you have purchased a Mauj Tv subscription but cannot access premium content:

• Make sure you are logged in with the account used to purchase the subscription.

• Check whether your subscription is active.

• Restart the application and try again.

• If your subscription was purchased through an app store or payment provider, make sure the payment was successfully completed.

• Contact support if your payment was successful but your subscription is not showing in your account.

When contacting us about a subscription issue, please provide your registered email address and relevant transaction details.

3. Payment Issues

If you experience a problem while making a payment:

• Check your internet connection.

• Verify that your payment method is active and has sufficient funds.

• Do not make multiple payments if a previous transaction is still processing.

• Check your bank or payment provider for the transaction status.

• If you were charged but your subscription was not activated, contact our support team with the transaction details.

For security reasons, do not send your full card number, CVV, PIN, OTP, or password to our support team.

4. Video & Streaming Issues

If a video is not playing properly, buffering, or showing an error:

• Check your internet connection.

• Try switching between Wi-Fi and mobile data.

• Close and reopen the Mauj Tv application.

• Restart your device.

• Update the Mauj Tv application to the latest available version.

• Clear the application cache if the option is available on your device.

• Try playing another video to determine whether the issue affects a specific title or the entire Service.

Streaming quality may vary depending on your internet connection, device, network conditions, and other technical factors.

5. App Issues

If the Mauj Tv application crashes, freezes, or does not work correctly:

1. Close the application completely.

2. Restart your device.

3. Check for available application updates.

4. Make sure your device has sufficient storage space.

5. Check your internet connection.

6. Reinstall the application if necessary.

If the problem continues, contact our support team and provide details about your device and the issue.

6. Refund & Cancellation Support

If you want to cancel a subscription or request a refund, please contact us with your account and transaction details.

Refund eligibility may depend on the payment method, subscription terms, applicable app store policies, and applicable laws.

If your subscription was purchased through a third-party app store or payment platform, you may need to submit your refund or cancellation request directly through that platform.

Please note that deleting the Mauj Tv application does not automatically cancel an active subscription.

7. Content-Related Issues

If you find that:

• A video is unavailable.

• A video is not playing.

• Audio or subtitles are not working correctly.

• Content is incorrectly displayed.

• A title appears to be unavailable despite being listed.

Please contact our support team and provide the name of the affected content and a description of the issue.

8. Report a Problem

When reporting a technical problem, please provide as much relevant information as possible, including:

• Your registered email address.

• Device model.

• Operating system version.

• Mauj Tv application version.

• Description of the problem.

• Name of the affected content, if applicable.

• Date and approximate time when the issue occurred.

• Screenshot or screen recording, if available.

Providing this information can help us investigate and resolve the issue more quickly.

9. Privacy & Data Deletion

If you have questions about your personal information, privacy, or wish to request deletion of your account or personal data, please contact us.

For data deletion requests, please use the subject line:

Data Deletion Request

We may need to verify your identity before processing a data deletion request. Certain information may be retained where required by applicable law or for legitimate legal and business purposes.

10. Security Issues

If you believe that your Mauj Tv account has been accessed without authorization or you have identified a security issue, please contact us immediately.

For your protection:

• Never share your password.

• Never share OTPs.

• Never share your payment PIN.

• Never share your CVV.

• Do not provide complete payment card information through email or support requests.

11. Frequently Asked Questions

How do I create a Mauj Tv account?

Open the Mauj Tv application or website and follow the registration instructions to create your account.

I paid for a subscription but cannot access premium content. What should I do?

First, make sure you are logged in using the account associated with your purchase. If the subscription is still not visible after a successful payment, contact our support team with your transaction details.

Can I use Mauj Tv on multiple devices?

Device availability and account usage may depend on the applicable Mauj Tv subscription plan and technical limitations.

Why is my video buffering?

Buffering can be caused by slow or unstable internet connectivity, network congestion, device limitations, or other technical factors. Try switching networks or reducing video quality if the option is available.

How do I cancel my subscription?

Subscription cancellation depends on where the subscription was purchased. If purchased through an app store or third-party payment platform, cancellation may need to be completed through that platform.

How do I request deletion of my account?

Contact us using the email address below and include your registered account details. Use the subject line “Data Deletion Request.”

12. Contact Support

Our support team is available to assist you with Mauj Tv-related questions and issues.

Company Name: Mauj Tv
Phone: +91 99675 09792
Email: admin.maujtv@gmail.com

Support Email

For faster assistance, please include a clear subject line such as:

• Login Issue

• Payment Issue

• Subscription Issue

• Video/Streaming Issue

• App Technical Issue

• Refund Request

• Data Deletion Request

• Other Support

When contacting us, please provide enough information for us to identify and understand your issue.

Important: Never send your password, OTP, PIN, CVV, or other sensitive payment credentials to our support team.

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Mauj Tv

Your entertainment, our support.

We are committed to providing a reliable and enjoyable streaming experience and will make reasonable efforts to assist you with your questions and technical concerns.